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Job Details

Client Support Representatives

FL - Boca Raton

Job Category
Call Center and Customer Service

Salary Range

Skill Sets
Call center customer service

Date Posted
September 12, 2023

Please send your resume to Julie Vergara-Lotz at jvergara@mastaffing.com

Client Support Representative paying up to $16/hour for a national corporation in the Boca Raton area. The focus of the role is to provide outstanding customer service, problem resolution and request processing for clients. 

These positions are LONG-TERM TEMPORARY and are available IMMEDIATELY!!!
This will be an IN-OFFICE position!
The shifts that are available after training are Monday-Friday 8am-4:30pm or 8:30am-5pm.

  • Respond to inbound customer service requests in a professional manner via phone, fax and email
  • Proactively contact clients and internal partners to resolve issues and to collaborate on client solutions
  • Deliver results per customer-driven service level agreements and quality focus
  • Utilize tools, resources and technology to provide exceptional customer care
  • Adhere to company policies, standards and metrics for customer service activities
  • Work across teams to resolve customer needs and to expedite service requests
  • Responsible for daily client care through inbound and outbound activities
  • Partner with Sales and Account Managers in support of new and existing customer opportunities
  • Achievement of key measures, performance, quality, production and quality customer satisfaction results

  • High school diploma along with 2+ years of call center experience
  • Strong proficiency in Microsoft Office (Word, Excel and Outlook)
  • Previous experience using a large CRM software
  • Attention to Detail - Attentive to all aspects of a task or work environment; alert; accurate
  • Adaptability – Flexible in a rapidly changing environment
  • Client/Customer Focus - Dedicated to meeting client expectations; able to develop and maintain relationships with clients; resolve client’s conflicts
  • Strong written and verbal communications skills
  • Excellent team interpersonal skills
  • Customer solution and support focus
  • A good listener with a positive can-do attitude
  • Excellent organizational skills




(561) 819-9293
5550 Glades Road, Suite 500
Boca Raton, Florida 33431


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