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Job Details

Client Support Representatives

FL - Boca Raton

Job Category
Call Center and Customer Service

Salary Range

Skill Sets
Call center customer service

Date Posted
February 02, 2024

Please send your resume to Julie Vergara-Lotz at jvergara@mastaffing.com

Client Support Representative paying up to $18/hour for a national corporation in the Boca Raton area. The focus of the role is to provide outstanding customer service, problem resolution and request processing for clients. 

This position is DIRECT HIRE and is available IMMEDIATELY!!!
This will be a REMOTE position!
The hours will be Monday-Friday 8am-5pm or 8:30am-5:30pm.

  • Respond to inbound customer service requests in a professional manner via phone, fax and email
  • Proactively contact clients and internal partners to resolve issues and to collaborate on client solutions
  • Deliver results per customer-driven service level agreements and quality focus
  • Utilize tools, resources and technology to provide exceptional customer care
  • Adhere to company policies, standards and metrics for customer service activities
  • Work across teams to resolve customer needs and to expedite service requests
  • Responsible for daily client care through inbound and outbound activities
  • Partner with Sales and Account Managers in support of new and existing customer opportunities
  • Achievement of key measures, performance, quality, production and quality customer satisfaction results

  • High school diploma along with 2+ years of call center experience
  • Strong proficiency in Microsoft Office (Word, Excel and Outlook)
  • Previous experience using a large CRM software
  • Attention to Detail - Attentive to all aspects of a task or work environment; alert; accurate
  • Adaptability – Flexible in a rapidly changing environment
  • Client/Customer Focus - Dedicated to meeting client expectations; able to develop and maintain relationships with clients; resolve client’s conflicts
  • Strong written and verbal communications skills
  • Excellent team interpersonal skills
  • Customer solution and support focus
  • A good listener with a positive can-do attitude
  • Excellent organizational skills




(561) 819-9293
5550 Glades Road, Suite 500
Boca Raton, Florida 33431


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