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Job Details

Title
Client Support Representative

Location
FL - Boca Raton

Job Category
Call Center and Customer Service

Salary Range
$15-$16/hr

Date Posted
February 03, 2022



Please send your resume to Julie Vergara-Lotz at jvergara@mastaffing.com

Client Support Representative for a national corporation in the Boca Raton area. The focus of the role is to provide outstanding customer service, problem resolution and request processing for clients. This is a critical role! In order to succeed, the Client Support Representative must professionally engage with clients to fulfill their requests in a timely and customer-friendly manner. 

These positions are TEMP-TO-HIRE and are available IMMEDIATELY!!!

The shifts that are available after training are Monday-Friday 11:30am-8pm. Must be able to work a Saturday once every 8-12 weeks.

Responsibilities: 

  • Respond to inbound customer service requests in a professional manner via phone, fax and email. 
  • Proactively contact clients and internal partners to resolve issues and to collaborate on client solutions. 
  • Deliver results per customer-driven service level agreements and quality focus. 
  • Utilize tools, resources and technology to provide exceptional customer care. 
  • Adhere to company policies, standards and metrics for customer service activities. 
  • Work across teams to resolve customer needs and to expedite service requests. 
  • Responsible for daily client care through inbound and outbound activities. 
  • Partner with Sales and Account Managers in support of new and existing customer opportunities. 
  • Achievement of key measures, performance, quality, production and quality customer satisfaction results.

Qualifications: 

  • Minimum of 3-5 years of Call Center experience in a service industry. 
  • This position requires a high school diploma with relevant customer service experience. 
  • Familiarity with Microsoft Office for Windows (Outlook, Word, Excel, PowerPoint and Access) is required; experience utilizing Siebel CRM software is strongly preferred. 
  • Position requires advanced knowledge of business office operations; 
  • Call Center Technology, CRM and Telecommunication technology experience required. 

Skills: 

  • Adaptability – Flexible in a rapidly changing environment. 
  • Attention to Detail - Attentive to all aspects of a task or work environment; alert; accurate. 
  • Relationship Management – Ability to develop positive relationships with and between co-workers and/or employees or other departments.
  • Communication - Clear, understandable, and grammatically correct presentation of information. 
  • Client/Customer Focus - Dedicated to meeting client expectations; able to develop and maintain relationships with clients; resolve client’s conflicts.
  • Organization/Time Management – Plans and prioritizes work; manages time pressures; deals with pressure through good planning. 
  • Strong written and verbal communications skills. 
  • Excellent team interpersonal skills. 
  • Customer solution and support focus. 
  • A good listener with a positive can-do attitude. 
  • Excellent organizational skills. 

 

 

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